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Skills for Supporting Public Services

The NOCN Level 2 Certificate in Skills for Supporting Public Services (QCF) is a key qualification within the Public Sector Skills Framework, which aims to improve the quality of customer service by expanding the skills, learning opportunities and job satisfaction of public sector employees. The qualification has been developed by the Sector Skills Council (SSC) Asset Skills in response to employer demand.

Aimed at public sector employers and private facilities companies offering outsourced services to public organisations, the NOCN Level 2 Certificate in Skills for Supporting Public Services (QCF) is designed to set customer service training in a public sector context. It provides achievable learning opportunities in the workplace for workers who are in regular contact with the public, but have received no formal training in customer service if it is not their main job role.

Minimum Age	Level 2
	19

For full details download our qualification guide:

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Qualification Title	Qualification Approval Number	Qualification Guide	Unit List
QCF Qualifications
NOCN Level 2 Certificate in Skills for Supporting Public Services (QCF)   Operational Start Date: 01/05/2010 Review End Date: 30/06/2014	500/9084/7		Unit List

The lead OCN for this qualification is National Open College Network

Prices for this qualification are available in our current fees and prices list

Information for Learning Providers Our leaflet provides an overview of the aims and benefits of these qualifications as well as assessment information. Download If you would like to become a recognised centre or to discuss these qualifications further, please contact your Open College Network (OCN). Information for Learners Contact your Open College Network (OCN) for more information