Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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We believe a work / life balance is key to happy, healthy employees, and continue to work to reward you time, energy and commitment to NOCN Group.

  • Enhanced Annual Leave - 27 days annual leave, plus 8 bank holidays and 3 discretionary days between Christmas and New Year. A total of 38 days!
  • 35 Hour Working Week - Whilst the UK average full time working week is 37.5 hours, NOCN group have 35 hour week at no detriment to salary
  • Generous Pension Scheme - NOCN has a favourable salary sacrifice scheme with Aviva and One Awards have generous schemes with LGPS and NEST
  • Free Parking - Free parking at all NOCN group sites. The Norfolk and the North East offices have on-site parking and Sheffield has nearby city-centre parking.
  • Life Assurance - NOCN Group has a Death in Service Life Assurance policy with Zurich, entitling the selected beneficiary to 2 times annual salary.
  • Enhanced Family Leave - Enhanced Sickness Allowance and Special Leave
  • Optional Westfield Health Cash Plan
  • Optional Tax Free Child Care Scheme
  • Pay Dashboard Rewards - Receive cashback on your everyday shopping.
  • Training and Development Opportunities - NOCN Group are Investors in People Silver and are committed to developing employees with both formal and informal training, and development activities.
  • Employee Assistance Programme - Supporting employees health and wellbeing
  • Staff Away Days and Social Events - Paid for overnight stays, food, social events and team-building activities.
  • Flexible Working Practices - Various flexible working arrangements are in place throughout the group to help support a healthy work/life balance.
  • Dress-down Fridays
  • Modern Office Spaces