Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Team & Trustees

NOCN’s people are our number one asset. Meet our specialist and committed team and expert industry leading board of trustees

NOCN’s Delivery Team

NOCN’s ongoing recruitment and retention drive brings us high calibre team members who share NOCN’s ideals and ambitions. We provide training and development programmes that enable them to deliver best performance. A longstanding driving force in equality, diversity and inclusion, NOCN has always exceeded legislative demands and knocked down career barriers for everyone. We have demonstrated how exemplary practice in this field is not just the right and fair way to operate, but the best route for securing top talent across the organisation that is defined solely by its skills, attitudes and behaviours.


NOCN’s Board of Trustees

Like every other charity, our board of trustees governs NOCN and supports the management team to run the organisation according to its vision and values. Drawing on a vast bank of experience and skills, its members have ultimate control and make sure that we achieve our aims and objectives, act within the law and manage our resources properly. It is the trustees who make the vital decisions that advance personal outcomes and boost the national economy.

Meet our team to get a flavour of the breadth and depth of our expertise, drive and ambition – and the different people who contribute to our successes