At Thornhill, a specialist school supporting learners with autism, Zak is completing the NOCN Functional Skills Qualification in English at Entry 3 and the NOCN Level 1 Diploma in Skills for Employment, Training and Personal Development (SETPD).

Our refreshed SETPD suite of qualifications have been developed to provide vocational, sector-focused courses that build confidence, strengthen employability, and help learners develop essential skills for work, further study and independence.

Through the courses, Zak has discovered a new purpose: making a real difference in his community.

He used his new skills in timekeeping and planning in his work experience placement at the local children’s charity Love, Amelia. This has not only boosted his confidence but led to a rare letter of commendation from the Mayor of Sunderland, highlighting how personal growth and community impact go hand in hand.

Building confidence and work–ready skills

Like many young people with additional needs, Zak faced the challenges of preparing for the world of work while building confidence, independence, and practical skills. Developing an understanding of workplace expectations, including managing his time and responsibilities in a professional way, was key to his future. Equally important was finding an environment where he felt welcomed, valued, and able to contribute in a meaningful way.

Through the SETPD programme, Zak gained hands-on experience and vital employability skills in a supportive environment. His placement at Love, Amelia, provided the perfect opportunity to put these skills into practice. Zak took on the responsibility of sorting, cleaning, and checking donated toys to ensure they were safe and ready for the children who needed them.

Looking back on his experience, Zak shared: “When it comes to SETPD, I like how we do a little bit of everything to prepare us for the future. I learned about health and safety, my own role and tasks and time keeping.”

The team's welcoming nature also played a key role in his success. Zak quickly became a valued member of the charity, even earning the nickname “Toy Master” for his tireless efforts in processing thousands of toys and other donated items.

Personal growth recognised by the community

Zak’s efforts made a noticeable difference for the charity and the families it serves in the North East of England. He ensured toys were safe, clean, and ready to bring joy to children.

“It makes me feel great that I have an opportunity to help so many people in need,” Zak said. “I enjoyed how much of an effect we have on helping people and changing their lives for the better.”

Zak’s hard work was recognised by the Mayor of Sunderland, who sent him a personal letter of commendation - an achievement Zak describes as “a once-in-a-lifetime” moment.

The recognition had a ripple effect and Zak’s friends, family and teachers all shared the news and celebrated his success. Inspired by his experience, Zak even chose to continue volunteering during the school holidays, often joined by his mum.

Zak’s journey shows how the SETPD programme builds skills and confidence, empowering learners to make a true difference in their communities. Zak’s story is a reminder that with the right support, every learner can build valuable skills and receive recognition for their hard work.