Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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NOCN IT Qualifications

Ref : B20-15

Type : Amendment

Date : 10 February 2020

NOCN IT Qualifications

The Department for Education published new National Standards for Essential Digital Skills in April 2019:

These new national standards will impact on our IT qualifications with effect from August 2020:
• We intend to offer new qualifications which will map to the national standards;
• We will review and align our ITQ qualifications with the new national standards to ensure that the content is current and at the correct level.


NOCN Entry Level Award in Online Basics (ITQ) (Entry 3)

This qualification will be reviewed and offered as an Entry Level 2 qualification. It will enable progression to the new Entry Level 3 Essential Digital Skills Qualification.

IT User Skills

NOCN Level 1 Award in IT User Skills (ITQ)
NOCN Level 1 Certificate in IT User Skills (ITQ)
NOCN Level 1 Diploma in IT User Skills (ITQ)
NOCN Level 2 Certificate in IT User Skills (ITQ)

These qualifications will be reviewed. We intend to remove units with no registrations or minimal registrations, update and map the content of the remaining units to the national standards and add new units. You will receive an online survey to contribute to the review of the IT User Skills qualifications.


Digital Productivity Skills
NOCN Level 2 Award in Digital Productivity Skills
NOCN Level 2 Certificate in Digital Productivity Skills
NOCN Level 3 Award in Digital Productivity Skills
NOCN Level 3 Award in Digital Productivity Skills – Spreadsheets
NOCN Level 3 Award in Digital Productivity Skills – Word Processing

We will continue to offer the Digital Productivity Skills Qualifications. These qualifications were developed in 2019 so we do not anticipate making any revisions.

Digital Functional Skills at Entry Level and Level 1
We will apply to Ofqual to offer the new Digital Functional Skills Qualifications which are planned to be available at Entry Level and Level 1 for first teaching from Autumn 2021.