Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Funding withdrawal: Review of post-16 qualifications at Level 3 and Below

Ref : B20-24

Type : Withdrawal

Date : 4 March 2020

ESFA has confirmed its intention to withdraw funding approval from qualifications with low or no enrolments from August 2021. This applies to post-16 qualifications at level 3 and below and includes:

• 16 to 19 study programmes;
• Advanced learner loans;
• ESFA funded adult education budget (AEB);
• European Social Fund (ESF).

Mayoral Combined Authorities (MCAs) and the Greater London Authority will decide whether devolved AEB funding of qualifications will be withdrawn in their area for qualifications with low and no enrolments.

Withdrawal of funding approval affects many of NOCN’s qualifications. The list of qualifications is attached with this bulletin.
NOCN has until 27 March 2020 to appeal against the withdrawal of funding for individual qualifications. Please get in touch with us by emailing: by 18 March 2020, if this is going to have an adverse effect on:
• your centre
• your students
• a qualification’s occupational area
• your geographical area.
We will then consult with you to gather suitable evidence to support an appeal to ESFA for the qualification(s) on your behalf. Alternatively, we may be able to recommend other suitable NOCN qualifications.

Click to view list of affected qualifications