Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Launch of new Youth Work Qualifications

Ref : B20-31

Type : New Approval

Date : 20 March 2020

The following new Youth Work qualifications will be operational from 1 April 2020:

A new additional guidance document is currently being prepared by the National Youth Agency to accompany the qualification specifications on NOCN’s website. Once the guidance document is available a link to it will be placed within each qualification specification.

Learners receiving current bursaries may want to complete mandatory units on the current Level 2 and 3 Youth Work qualifications (please note these bursary learners must be registered on current Youth Work qualifications before 31 March 2020) and be transferred to respective new Youth Work qualification from 1 April 2020 to take advantage of optional units in the new qualifications. This is an option and not an expectation and centres choosing not to transfer learners to the new qualifications on or after 1 April 2020 will not be disadvantaged in any way (as long as they have registered on current Youth Work qualifications before 31 March 2020.)

Assessments impacted by COVID-19

The National Youth Agency (NYA) has announced temporary amendments to its assessment strategy for Youth Work qualifications, effective from 18th March 2020, due to the continuing impact of Coronavirus (COVID-19). These amendments will be subject to ongoing review by the NYA as government health advice changes:

There are some qualification units where observation of practice is a requirement, along with completion of activities in a real work environment. This may not be possible for some students now, or in the coming weeks.

To mitigate this the following is possible:

  • For those that have been working in face to face youth work practice environments for the last six months, a signed and dated witness testimony can be accepted for all observation based tasks, even though these might be historic (during the preceding six month period).
  • Delivery programmes can be rescheduled by centres so that any units that require face to face youth work practice will be end loaded, in the hope that there is freer access to working environments in the coming months.
  • All delivery centres are encouraged to adapt their resources to offer them digitally where possible, using creative assessment tools to ensure that people are still able to complete their programmes of learning.

NOCN will issue information and updates as necessary to centres.