Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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NOCN Level 2 Award in Food Safety in Catering - Amendment

Ref : B20-73

Type : Amendment

Date : 1 October 2020

NOCN Level 2 Award in Food Safety in Catering - 601/1157/4

As a member of the Food Safety Awarding Organisation Forum, NOCN has agreed to amend our Level 2 Award in Food Safety in Catering qualification to increase comparability with other similar qualifications.

The amendments are:

1. Minor changes to the content of the unit. The changes are shown as Tracked Changes in the Qualification Specification on the website.

2. Changes to the multiple-choice test:

• the length of the test will be increased from 25 questions to 30    questions;

• the pass mark will be raised from 68% to 70%;

• the requirement to answer at least one question correctly in each learning outcome will be removed;

• the time allowed to complete the test will be reduced from 60 minutes to 45 minutes.

We recognise that the number of questions in the test will be increased and the time allowed to complete the test will be reduced. This decision is based on an analysis of the time taken to complete the current test by learners which shows that 45 minutes is sufficient time to answer 30 questions. We anticipate that centres will benefit from an extra 15 minutes of teaching time.

These changes will take effect from Monday, 19 October 2020.

Qualifications Related to this Bulletin
Title Sector Level Reference
NOCN Level 2 Award in Food Safety in Catering Hospitality and Catering Level 2 601/1157/4