Whether it’s helping a customer navigate a query, updating records, or supporting centres in delivering testing and training efficiently, our teams consistently demonstrate a commitment to service excellence.

Customer Perspectives

CPCS Feedback

Jackie Brown, Director at JB Training Enterprises, shared:

“Your outstanding team of ladies ever present on the phone to assist centres in all our queries are ‘Angels’. They’re like calling a friend even though we’ve never met – friendly, approachable and offering an outstanding service in minutes.
Their knowledge and ability to trace NVQ qualifications to help my clients is above and beyond. They take the time to update client records immediately, helping to ensure cards are kept up to date so people can keep working on site.
Tara is our unsung hero, working tirelessly behind the scenes to issue cards; Laura is always smiling and outstanding as usual; Victoria, though new, is already confident, helpful and quick to resolve issues. Jason Dye, our EQA, is approachable, helpful and a perfect fit for the role — a testament to the strength of the CPCS team.”

CISRS Feedback

Jamie Cripps, HSEQ Manager at Elite Scaffolding wrote:

“Thank you, as always, for your swift response and invaluable information.”

The Impact of Employee Engagement

These comments highlight how engaged, empowered, and well-supported teams drive customer satisfaction and business success. Both CPCS and CISRS teams take pride in:

• Building genuine, friendly relationships with centres and customers.
• Applying deep knowledge to resolve queries quickly and effectively.
• Supporting colleagues across departments to ensure a seamless experience.

Their passion for helping others reflects the wider NOCN Group commitment to employee engagement, wellbeing, and continuous learning ensuring every team member feels valued, supported, and equipped to deliver their best.

As we mark National Customer Service Week, we celebrate the exceptional service culture embedded within CPCS and CISRS. Today’s theme of Employee Engagement reminds us that service excellence begins with empowered, knowledgeable and motivated teams. The heartfelt feedback shared by our customers is a testament to the dedication of our colleagues, whose everyday actions make a lasting impact.