Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Skillsfile - e-portfolio

Skillsfile is an e-portfolio designed to collect evidence towards assessment for qualifications, for Learners, Apprentices, Assessors and Internal Verifiers. Originally created for Cskills Awards, now NOCN has adopted the system.

The system provides the ability to manage learners from Centre induction through to qualification certification.


  • Internal Verification - automatic formative internal verification allows Centres to set unique sampling rates for all Assessors, creating systematic workflow verification tasks for Internal Verifiers.
  • Qualification information built-in - all learning outcomes and assessment criteria are viewable for each qualification for easy referencing.
  • Reduced storage - information is stored online so Skillsfile removes the need to keep paper portfolios and associated portfolio transportation logistics and costs. Reducing the volume of paper is also kinder to the environment.
  • Management Information - instant Management Information (MI) is available at the touch of a button to help review learner progress, staff workloads and results.
  • Increased portfolio availability - with portfolios accessible online, Centres can simultaneously access learners' portfolios and reduce the amount of time lost while portfolios are sent between staff.
  • Online library - useful information from documents or websites can be stored in individual online libraries
  • Messages - instant messaging between Skillsfile users provides immediate feedback for assessment and verification.
  • News - a communication tool for your use with all your staff and learners.

To access Skillsfile, click here:

Access our Skillsfile Training Videos