We do not work directly learners and apprentices, we provide our products and services through our clients and centres including colleges and training providers. We work directly with recognised NOCN Centres to deliver regulated and endorsed qualifications to learners, with a range of levy-paying employers and registered training providers to deliver apprentice End Point Assessment and with national and international clients as part of our consultancy work.
NOCN is proud to support you and that is why we have created five promises outlining exactly what our customers can expect from us:
To treat our customers in a professional and open manner. All e-mail and telephone enquiries to be resolved quickly and effectively by a member of our Customer Service team.
Our ‘Support Package’ includes webinars, workshops and user guidance, which, combined with our well trained staff being just a phone call away, ensures support is at the forefront of your customer experience.
Our processes and procedures both internally and externally are constantly being reviewed so that we can ensure you are always provided with the most fuss-free customer experience
Our commitment to provide you with clear and accurate information allows you to remain hassle free, safe in the knowledge that NOCN can provide you with concise answers to all of your questions.
We want to hear from you about how we are doing; the good and the bad. We want your feedback on how our services can continue to improve.
Interested in working with us? Get in touch