Coronavirus update for customers

Read more

Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

Skip navigation

Customers - Clients & Centres

Working in partnership with our clients and centres, colleges and training providers and levy-paying employers to deliver qualifications, apprenticeship assessment and consultancy services

We do not work directly learners and apprentices, we provide our products and services through our clients and centres including colleges and training providers. We work directly with recognised NOCN Centres to deliver regulated and endorsed qualifications to learners, with a range of levy-paying employers and registered training providers to deliver apprentice End Point Assessment and with national and international clients as part of our consultancy work.

Our Customer Commitment

NOCN is proud to support you and that is why we have created five promises outlining exactly what our customers can expect from us:

  • Our service to you is always FRIENDLY, FLEXIBLE and RESPONSIVE

To treat our customers in a professional and open manner. All e-mail and telephone enquiries to be resolved quickly and effectively by a member of our Customer Service team.

  • We will provide you with SUPPORT and TRAINING

Our ‘Support Package’ includes webinars, workshops and user guidance, which, combined with our well trained staff being just a phone call away, ensures support is at the forefront of your customer experience.

  • We will provide you with effective PROCESSES

Our processes and procedures both internally and externally are constantly being reviewed so that we can ensure you are always provided with the most fuss-free customer experience

  • Our service ensures TRANSPARENCY

Our commitment to provide you with clear and accurate information allows you to remain hassle free, safe in the knowledge that NOCN can provide you with concise answers to all of your questions.

  • Our service allows you to have YOUR SAY

We want to hear from you about how we are doing; the good and the bad. We want your feedback on how our services can continue to improve.

Interested in working with us? Get in touch 

EPA Customers

NOCN, Experts in EPA - Working with apprenticeship levy-paying employers and registered training providers across the UK

Find out more

Case Studies

NOCN works with levy paying employers, training providers and partner organisations in the UK and internationally

Find out more

Customer Commitment

As a values-driven progressive educational organisation with learning at its heart, we place huge importance on ensuring that every customer enjoys an outstanding experience – each and every time they work with us.

Find out more

Learner advice: Cathedral Training, Market Rasen

NOCN advice for learners affected by the closure of Cathedral Training in Market Rasen

Find out more

Learner advice: First Safety Training Limited, Berkshire

NOCN advice for learners affected by the closure of First Safety Training Limited, Berkshire

Find out more