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Customers - Clients & Centres

Working in partnership with our clients and centres, colleges and training providers and levy-paying employers to deliver qualifications, apprenticeship assessment and consultancy services

We do not work directly learners and apprentices, we provide our products and services through our clients and centres including colleges and training providers. We work directly with recognised NOCN Centres to deliver regulated and endorsed qualifications to learners, with a range of levy-paying employers and registered training providers to deliver apprentice End Point Assessment and with national and international clients as part of our consultancy work.

Our Customer Commitment

NOCN is proud to support you and that is why we have created five promises outlining exactly what our customers can expect from us:

  • Our service to you is always FRIENDLY, FLEXIBLE and RESPONSIVE

To treat our customers in a professional and open manner. All e-mail and telephone enquiries to be resolved quickly and effectively by a member of our Customer Service team.

  • We will provide you with SUPPORT and TRAINING

Our ‘Support Package’ includes webinars, workshops and user guidance, which, combined with our well trained staff being just a phone call away, ensures support is at the forefront of your customer experience.

  • We will provide you with effective PROCESSES

Our processes and procedures both internally and externally are constantly being reviewed so that we can ensure you are always provided with the most fuss-free customer experience

  • Our service ensures TRANSPARENCY

Our commitment to provide you with clear and accurate information allows you to remain hassle free, safe in the knowledge that NOCN can provide you with concise answers to all of your questions.

  • Our service allows you to have YOUR SAY

We want to hear from you about how we are doing; the good and the bad. We want your feedback on how our services can continue to improve.

Interested in working with us? Get in touch 

EPA Customers

NOCN, Experts in EPA - Working with apprenticeship levy-paying employers and registered training providers across the UK

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Case Studies

NOCN works with levy paying employers, training providers and partner organisations in the UK and internationally

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Customer Commitment

As a values-driven progressive educational organisation with learning at its heart, we place huge importance on ensuring that every customer enjoys an outstanding experience – each and every time they work with us.

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Account Managers

NOCN Approved Centres: to add a new qualification or any other related enquires, please get in touch directly with your NOCN Account Manager.

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