As a values-driven progressive educational organisation with learning at its heart, we place huge importance on ensuring that every customer enjoys an outstanding experience – each and every time they work with us.
And crucial to achieving our professional and approachable service is the belief that every customer matters. That is why we constantly identify and recruit the top talent that shares NOCN’s ideals and ambitions for our fantastic customer service team. Individuals are already driven and dedicated, but are further motivated by an enviable, structured career path – and supported along it by world-class training and development programmes.
Team members have all bought into NOCN’s dynamic, inclusive customer commitment, which we have set out in our five-step performance promise:
An always friendly, flexible and responsive service: professional and open, our people resolve all your email and telephone enquiries speedily and completely.
Unbeatable support and training delivery: our package includes webinars, workshops and user guidance – with all staff empowered to advise and provide the best approach for your specific needs.
The most effective processes: to give you optimum support, our internal and external procedures are constantly reviewed by rigorous QA systems.
A culture of transparency: our eagerness to provide you with full, clear, accurate information means that every customer query is answered promptly, in straightforward language.
We always listen: what you say about how we are doing matters to us – with feedback constantly shaping and improving your future service.