Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Customer Commitment

As a values-driven progressive educational organisation with learning at its heart, we place huge importance on ensuring that every customer enjoys an outstanding experience – each and every time they work with us.

And crucial to achieving our professional and approachable service is the belief that every customer matters. That is why we constantly identify and recruit the top talent that shares NOCN’s ideals and ambitions for our fantastic customer service team. Individuals are already driven and dedicated, but are further motivated by an enviable, structured career path – and supported along it by world-class training and development programmes.

Team members have all bought into NOCN’s dynamic, inclusive customer commitment, which we have set out in our five-step performance promise:

An always friendly, flexible and responsive service: professional and open, our people resolve all your email and telephone enquiries speedily and completely.

Unbeatable support and training delivery: our package includes webinars, workshops and user guidance – with all staff empowered to advise and provide the best approach for your specific needs.

The most effective processes: to give you optimum support, our internal and external procedures are constantly reviewed by rigorous QA systems.

A culture of transparency: our eagerness to provide you with full, clear, accurate information means that every customer query is answered promptly, in straightforward language.

We always listen: what you say about how we are doing matters to us – with feedback constantly shaping and improving your future service.