Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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ASEAN Region

NOCN’s newest overseas area of operation is the Association of Southeast Asian Nations (ASEAN).

Founded in 1967, ASEAN today encompasses Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, the Philippines, Singapore, Thailand, and Vietnam. The combined ASEAN countries have a total population of 642 million people and form a major global hub of manufacturing and trade, as well as one of the fastest-growing consumer markets in the world.

NOCN Group started operating in the ASEAN region in September 2019 establishing our first centres in Kuala Lumpur in Malaysia and in Jakarta, Indonesia. These two countries are the initial focus for business development and collaboration for NOCN for several different reasons. (Although we are open to opportunities and collaboration across the region.)


Kuala Lumpur is the base of NOCN’s operations in the region, it’s the unofficial commercial hub of South East Asia and the capital city of Malaysia. Kuala Lumpur has a well-developed education and skills sector, and operates in two languages, Bahasa Malaysia and English. Its Commonwealth status and historical connections with the UK make it an easy country to do business in and a stepping-stone to the rest of the region for NOCN Group.

The challenges/opportunities in the Malaysian skills market include; a disconnect between Academia and Business, the standard and consistency of technical and vocational training offered, and competency in written and spoken English language. Upskilling and reskilling the general working population to face the challenges of Industry 4.0 and the need for ‘digital transformation’ are drivers to both Government and business thinking on skills development.


Indonesia is the giant in the ASEAN group, with a population of 264 million spread over its 17,000 islands, the country represents a huge opportunity, and also a logistical challenge. There is a real thirst for education and skills in this vast country, which is shared by its Government, but the UK model will not fit here. New thinking and innovation are the key to NOCN growing in this exciting market.

NOCN/One Awards Approved Centres:

  • EB Holdings – Kuala Lumpur, Malaysia
  • University of Applied Research and Development – Jakarta, Indonesia
  • Nisai – Malaysia (UK Based)

We are currently seeking new opportunities and partnerships in this region to add to this list, please contact to discuss in more detail.