Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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The Middle-East

In the Middle-East and Gulf NOCN launched the Level 3 and 5 Productivity Improvement Practice suite of qualifications with partner Jafcon, in a wide range of sectors.

These sectors include aviation, banking and financial services, construction, education, logistics, manufacturing, Oil and Gas, and the public sector.

This suite of qualifications includes an award, certificate and diploma and is designed for managers, practitioners, supervisors, aspiring future managers and students in their final year. The qualifications enable students to progress, gain knowledge and improve productivity at the team, department and strategic levels; driving business success and expansion. There is significant potential return on investment from cost savings and productivity gains through this training; for example, Bahrain Petroleum Company saved $4 Million through this programme.

“As part of the Productivity Improvement Program, our employees identified a number of projects and improvement opportunities. I wish to recommend this Program that we have certainly benefited from.”

Dubai World, Dubai

“The program has resulted in identified savings of $5.08 Million and furnished detailed data on productivity levels of all resources in every department and section.”

Banagas, Bahrain

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