Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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NOCN visited the United States (US) at the end of 2017 to meet and share UK expertise with US counterparts involved in the American Apprenticeship Initiative.

With the key primary objective to enable America to achieve its goal of securing 5 million additional apprentices over the next five years, it has been identified that the structure of the UK’s reformed apprenticeship model lends scope to be adapted to suit their ecosystem for successful implementation.

Currently training just 0.2% of the US workforce as apprentices with an achievement rate of 40%; in contrast to the UK, where it is close to 3% of the workforce with a success rate of 80-85%. Upon reflection of this, the National Governors Association and the Department of Labor are very keen to understand how we in the UK have managed to engage effectively with employers and increase the volume of starts.

Across America, the apprenticeship programme is anything but uniform and each of the 50 US states are very different in their offer and approach to apprenticeships. There is no ‘one-size-fits-all’ national strategy like the UK’s national skills strategy so to engage with the burgeoning US skills market, a focus will need to be put on individual states as opposed to engagement at the federal level. Through collaboration with TAEF and ongoing engagement with US partners, the USA does present new ‘land of apprenticeship opportunities’ for UK training providers to diversify its offer

As a leading awarding and the number one approved endpoint assessment organisation, NOCN will continue to explore and take a considered approach in terms of new effective collaboration with a new US market partner and continued support of TAEF.