Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 2).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing but we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 2).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Why choose NOCN Group?

As a leading education and skills charity, our focus is on social and economic mobility, not profit.

We offer:

  • A wide range of education, training and skills products and services globally.
  • Friendly, personal support by named colleagues, to make your life easier.
  • Flexible products and services offer to suit training providers, employers and learners, delivered remotely and within centres.
  • A partnership approach with centres, suppliers and stakeholders, working together to build future skills.
  • Stringent internal quality procedures, to uphold standards in education and skills

Finally, we are a Leader in Diversity and Investor In People, because our people matter as much as yours.

How can we help you?

NOCN Group can assist with a variety of education and skills services, including regulated qualifications, apprenticeship services (including EPA), bespoke accreditation, educational & skills support training, and consultancy & research.

We have new digital skills qualifications, and updated construction qualifications.

Find out more

To find out more and discuss your requirements please complete our enquiry form and a member of our dedicated international team will be in touch.