Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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WorldSkills UK Productivity Lab

WorldSkills UK champions world-class apprenticeships and technical skills through Skills Competitions, WorldSkills UK LIVE and skills role models.

In 2019, NOCN formed a strategic partnership with WorldSkills UK to work together to share global skills insights with businesses, education bodies and governments through the WorldSkills UK Productivity Lab – a programme designed to mainstream international skills excellence to help boost productivity and economic competitiveness.

As a leading provider of Productivity Skills Qualifications, NOCN shares a vision to build productivity in the UK by upskilling the construction and manufacturing sectors. The Productivity Lab is a bold initiative from WorldSkills UK which will harness collective research knowledge and best practice to build a platform for raised working efficiencies, increased output and lowered lag times.

International research

NOCN supported WorldSkills UK’s launch of its international drive to improve the UK’s productivity at an event in May 2019 at which a significant piece of research from the RSA and WorldSkills UK, supported by the Further Education Trust for Leadership (FETL) was released. The research highlighted inspiring examples of innovation in skills from around the world to help improve UK policy, exploring case studies from four key places; Switzerland, Shanghai, Russia, and Singapore and identifying ‘key success factors’ for the UK to learn from.

International events

In August 2019, WorldSkills UK will enter its team of apprentices and students into the international WorldSkills Competition hosted in Kazan, Russia. As part of the strategic partnership between WorldSkills UK and NOCN, the Productivity Lab will provide industry leaders with access to the world’s best skills innovations during the competition to transfer knowledge and identify ways in which UK policy can be transformed to improve skills development, making the UK more productive and competitive.

Watch this space for further news on the Productivity Lab campaign and NOCN’s involvement as lead sponsor.