Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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NOCN Webinars - Customer Support and Functional Skills

NOCN provides free webinars for its Recognised Centres. Here are the webinars for 2016-17 for the following subjects:

  • Customer Support and Systems
  • Functional Skills


Click the webinar title below to visit each event page to register your places. Once you have registered you will be sent a webinar invite a few days in advance of each published webinar date. Shown here in date order:

Webinar - Let's get started: Registering your Learners
7 Oct 2016 10:30

Webinar - Learner achievements: Awarding your Learners
7 Nov 2016 10:30

Webinar - Functional Skills Maths - Read the Question, aimed at L2
11 Nov 2016 10:30

Webinar - Functional Skills English - The Jump from L1 to L2
25 Nov 2016 10:30

Webinar - Behind the Scenes: Quartzweb Reports
2 Dec 2016 10:30

Webinar - Functional Skills Maths: Getting ready for Level 1, aimed at E3 progression
20 Jan 2017 10:30

Webinar - Functional Skills English - The jump from Entry 3 to Level 1
27 Jan 2017 10:30

Webinar - Horizon Lessons: Tricks and Tips
5 Feb 2017 10:30

Webinar – Let’s get started: Registering your learners
3 Mar 2017 10:30

Webinar - Learner achievements: Awarding your learners
7 Apr 2017 10:30

Webinar - Behind the Scenes: Quartzweb Reports
5 May 2017 10:30

Webinar - Horizon Lessons: Tricks and Tips
2 Jun 2017 10:30

Webinar – Let’s get started: Registering your learners
7 Jul 2017 10:30