Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Withdrawal of NOCN Security Qualifications

Ref : B19-62

Type : Withdrawal

Date : 30 September 2019

Which qualifications are being withdrawn?

The following licence to practice Security qualifications are to be withdrawn on 31st March 2020:

601/5112/2 NOCN Level 2 Award for Working as a Cash and
Valuables in Transit Operative within the Private Security Industry

601/5108/0 NOCN Level 2 Award for Working as a CCTV
Operative (Public Space Surveillance) within the Private Security Industry

601/5110/9 NOCN Level 2 Award for Working as a Door Supervisor
within the Private Security Industry

601/5107/9 NOCN Level 2 Award for Working as a Security Officer
within the Private Security Industry

601/5109/2 NOCN Level 2 Award for Upskilling a Door Supervisor
within the Private Security Industry

What is the last date for registrations?

The last date for registrations is 31st March 2020.

What is the last date for certification?

The last date for qualification certifications will be 31st August 2020. Further information about last test resit dates for current licence to practice Security qualifications will be issued in early 2020.

Are there replacement qualifications?

Yes. However no replacement qualification will be available for 601/5109/2 NOCN Level 2 Award for Upskilling a Door Supervisor within the Private Security Industry.

From 1st April 2020 any new licence applicants, who have not achieved a licence to practice qualification in the previous three years will need to achieve the new replacement Security qualifications, to be launched on 1st April 2020. Work is currently taking place to finalise the learning outcomes, assessment criteria and indicative content for units in the replacement qualifications to ensure that they meet the objectives from the series of SIA consultations in 2018 and 2019. The review is also focusing on how the new suite of qualifications will be assessed and internally quality assured, with a particular emphasis on ensuring that training delivery, internal assessment and internal quality assurance is robust as part of the continuing drive to raise standards within the sector and to combat potential training malpractice.