Coronavirus update for customers

Read more

Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

Skip navigation

'Close the Gap' Report hitting the headlines

On Thursday 26 September at the Skills and Employability Summit, NOCN Group’s Managing Director Graham Hasting-Evans launched a report published in partnership with City and Guilds titled ‘Close the Gap’.

Authored by Graham Hasting -Evans, in partnership with Patrick Craven, Policy Director at City & Guilds, the report explores the scale of the UK’s current skills gap and offers some proposals on how a fully integrated TVET system might drive economic stability and sustainable growth across the country.

Being the first report of its kind in collaboration between the two Awarding Organisations, NOCN and City & Guilds, it was featured in numerous publications as the issues covered within the roadmap report are vital to the future performance of the country.


FE Week - Prioritise investment in level 2 qualifications, new report urges

TES - A new report published by NOCN and City & Guilds group sets out 13 recommendations to address the 'productivity puzzle'

FE News - Why NOCN and City & Guilds are working together to ‘close the gap’