Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Celebrating 75 years of the UK and Vietnam working together

Professor Daniel Khan OBE represented NOCN at a recent symposium on TVET in Vietnam.

Professor Daniel Khan OBE representing NOCN was invited to speak at a major symposium on TVET in Vietnam earlier this month, organised by the UK Government agency, the Department of International Trade (DfID), as part of the 75 years’ celebration of the UK and Vietnam working together. The event was opened by the Prime Minister’s Trade Envoy for Vietnam, Ed Vaizey MP.

The symposium focused on the capacity building of the Vietnamese skills sector through the use of British skills qualifications and training organisations. Professor Khan spoke on the range of qualifications offered by NOCN and in particular its offering in Construction, Productivity and ESOL. The event was well attended by Vietnamese Colleges, Universities and Government Departments; with many delegates expressing interest in NOCN qualifications.

Professor Khan said, “The Vietnam economy continues to expand significantly but has reached a stage where Vocational qualifications are now a major skills strategy supported by the Government.”

Speaking about the event NOCN Group Managing Director, Graham Hasting-Evans said: “We were delighted to be able to take part in the recent symposium in Vietnam and were pleased at the positive response from delegates. We look forward to working with our partners in Vietnam to develop skills through the offer of NOCN qualifications”.