Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 5).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 5).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Construction services jobs protected in Norfolk as NOCN expands operations in Kings Lynn

Great news for workers in Norfolk and for the construction industry as NOCN announces further local investment in its site at the Kings Lynn Innovation Centre.

Following on from the successful transfer of Cskills Awards from CITB last year, CITB has agreed to sell its Construction Plant Competence Scheme (CPCS) to NOCN Group. The sale will include the retention of all CPCS-related jobs in Norfolk, as well as all CPCS-related mobile roles.

Once complete, this will bring the total currently employed by NOCN at its Norfolk construction business to 62 people.

NOCN Head of Construction Mark Buckton said: “I am pleased we have now signed the contract to acquire the CPCS from CITB and look forward to welcoming new colleagues in 2019, many of whom I know personally from my days at Bircham Newton with CITB. It is very important to NOCN that it retains the skills and expertise of the existing CPCS workforce. We are all about jobs and training; using skills and education to create opportunities in Norfolk and for the construction sector and beyond.”

NOCN is a not-for-profit education charity that has been creating opportunities for life, learning and employment through skills and qualifications for over 30 years. It works with employers, colleges, training providers and learners in all sectors. It is one of the UK’s biggest construction sector providers of vocational and technical qualifications (NVQs) and with the newly acquired CPCS business it can offer an even wider range of services to the sector.

The transfer of CPCS from CITB to NOCN will proceed over the next few months towards completion in Summer 2019, subject to all parties being ready. During this process all systems and services will continue – it is business as usual for CPCS. Mark continued: “We are working directly with employers and industry bodies to ensure the needs of the construction sector are met. We are building this construction centre of excellence in Kings Lynn and central to this is our amazing team of people who daily build the business and look after our customers – the employers and workers who keep the country moving and who build the houses we live in.

We have a policy of valuing people, of keeping them involved and using their knowledge and expertise. We are committed to Kings Lynn, we are part of the community, we have a responsibility to do all we can to support the local economy and we are here to stay – altogether bigger, better, and bolder.”

NOCN works closely with local senior decision makers and representatives including Sir Henry Bellingham MP who opened its offices at KLIC earlier this year, as well as the Chamber of Commerce and the New Anglia Local Enterprise Partnership. This partnership approach ensures that its plans for its Norfolk construction skills and services business aligns with the needs of the local economy.