Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 2).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing but we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 2).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Careers Help

Unsure about your options, or looking to change career? We are here to help find the career that's right for you.

Below you will find a variety of information, advice and guidance to help you plan the next step in your learning and career.

Getting Started

If you are wondering what career is right for you, completing the Prospects free career planner is a great place to start. The career planner will ask you a series of questions to help match your skills and interests to various careers which could be perfect for you.

Once you know the career you would like to work in you can research various job profiles on the National Careers Service website.  When you know which job, or even which general career area you’d like to work in, a good starting point might be to explore the job profiles on the National Careers Service website.

Each job profile will give you information about the salary, working hours, daily tasks, career progression, training, skills and qualifications required.

After you have researched various job roles it might be useful to find out more specific information from your local careers service or contact local training providers and Colleges to find register for open days, or relevant courses/qualifications.

Careers Advice Services

England, Scotland, Wales and Northern Ireland all have their own careers advice services and you can find contact details (including how to get in touch via webchat in some cases!) using the links below:

Northern Ireland

Training Providers & Further Education Colleges

You can use our Find and NOCN Centre Search to find specific NOCN courses/qualification providers near you.

Alternatively, you can visit to find courses/qualifications nationally.