Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Apprentice lands job at top school

Jacob Condor started as an apprentice in 2014 at The Clock in Thirsk -an NOCN and One Awards Centre and a charitable training provider for young people.

He completed his NOCN Advanced Apprenticeship in Youth Work this year with additional qualifications including a Level 3 Award in Education and Training and also First Aid.

During his time with The Clock, he was soon recognised for his outstanding commitment and dedication to his work with young people and was awarded runner-up in the Hambleton District Council Apprenticeship and Graduate Awards 2016.

To top it all, he has now secured employment as a House Parent at the prestigious Queen Ethelburga’s independent school, near York.

Jacob said:

"When I started at The Clock I had a small amount of experience with working with young people, but no in-depth knowledge in youth work itself. Working towards the NOCN Level 3 Diploma in Youth Work Practice provided me with the skills and knowledge to become a successful and competent youth worker.

One of the many good things about working at The Clock is that your strengths are noticed and you will be offered training to help improve them and to implement them in your job.

I have also been given the opportunity to run activities, supervise the summer activity programme and run my own furniture donations project. This has all given me the skills needed for a career in youth work.

I have come a long way since I started and I am more confident and knowledgeable. Without my employment at The Clock I would not have been offered my new job".

Stuart Welsh, Account Manager with One Awards commented:

"All of us at One Awards send our congratulations to Jacob, a huge well done! We have worked closely with The Clock at Thirsk and since 2013 it has provided NOCN qualifications and accredited solutions which underpin its innovative approach to education and training.

The Clock is well known for its commitment to developing the skills and aspirations of young people and adults across North Yorkshire and for its drive for excellence in the quality of its services.

The combination of NOCN apprenticeships and qualifications and One Awards accreditation has enabled Jacob and other Clock learners to progress towards employment."

To learn more visit the Clock Website and One Awards website.