Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 2).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing but we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 2).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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The online event will be taking place from 6pm on Wednesday 11th November 2020.

The date for the BAME Apprenticeships Awards 2020 in partnership with Pearson Live online event has been announced and while we won’t be together with 500 plus people at the Edgbaston stadium the team at Thinkfest have gone all out creative on bringing the experience to the comfort of your own home.

Delegates for the event will have the opportunity to go into a virtual lobby and network with each other as well being able to have group conversations as they would do at a real live event. The main event proceedings will be broadcast from the BAME Apprenticeship Awards YouTube Channel starting at 7pm sharp with a performance from Aston Performing Arts Academy.

The Live event is being hosted by Tez Ilyas (Comedian and star of BBC hit comedy show Man Like Mobeen) and Remel Remel (award-winning British TV presenter Radio presenter and host of the Saturday Afternoon show on CAPITAL XTRA).

The event was due to take place earlier this year in July however due to Covid-19 was on the verge of being cancelled, however Pearson were adamant that the show much go on. “It is very important that we continue to celebrate and showcase talent, while creating aspirations for apprentices and those thinking of career options.” Cindy Rampersaud vice president of BTEC and Apprenticeships at Pearson.

“NOCN Group is proud to be supporting this year’s awards, 2020 has been a difficult year but we must continue to celebrate the success of apprentices. The standard of nominations is extremely high this year, and as a first time judge I am thrilled to be involved in an event which aims to inspire and recognise the hard work and dedication of apprentices, training providers and employers.” Louise Allen, Group Director of Business Development and Sales at NOCN Group.

Over 100 apprentices were shortlisted for this year across a wide range of industry sector categories. As well as recognising the apprentices, the awards also recognise employers and learning providers. “This year has been fantastic, the quality of the apprentices has been phenomenal and it has been a pleasure to apart of such amazing cause that really highlights diversity in apprenticeships.” Olga Bottomley Head Judge of the BAME Apprenticeship Awards.

A full list of finalists can be found here:

To register for the LIVE EVENT please click here: