Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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CSkills Awards joins NOCN Group

Leading UK Awarding and Apprentice Assessment Organisation NOCN is delighted to announce that it has acquired CSkills Awards from the Construction Industry Training Board (CITB).

This acquisition has created the second largest construction Awarding Organisation (AO) in the UK.

CSkills Awards was an operating division of CITB. The transfer of CSkills Awards to NOCN happened overnight on 1 August 2017. All CSkills staff are now employed by NOCN but will remain based in Norfolk.

CITB is a statutory, industrial training board established under the Industrial Training Act 1982. The Act, with relevant statutory instruments setting CITB’s functions and powers. CSkills Awards has a strong reputation in the UK construction market delivering a wide range of qualifications from Entry Level to Level 7.

In the transfer process, NOCN will inherit around 4,000 apprenticeships a year, strengthening its position in the sector, increasing its credibility and capability, and helping the government achieve its target of three million apprenticeship starts by 2020.

This acquisition demonstrates a stronger, added-value, range of approved qualifications and a more diverse product offering to meet the needs of employers, colleges, training providers and participants from the wider community. This includes extensive construction qualifications from ‘license to practice’ to professional development, English and maths Functional Skills and the new ‘T Level’ technical qualifications from autumn 2019.

In addition to NOCN’s existing portfolio of products and services in its various sectors, the new combined operation will provide an integrated offer of apprenticeships, qualifications and assessments across the range of jobs needed in the construction industry, including specialist construction skills, with all the supporting qualifications such as Functional Skills and management. The acquisition of CSkills Awards is complimentary to NOCN’s offering in the market and presents an expanded range of opportunities from NOCN to support the construction sector and all key constituent stakeholders.

NOCN and CSkills both provide apprenticeship frameworks and NOCN is now one of the leading approved Apprentice Assessment Organisation (AAO) for the reformed apprenticeships in ten occupational areas, including Property Services, Engineering Design and Leadership and Management. All of which makes NOCN’s enhanced apprenticeship offer in construction and the wider FE skills sector attractive to Colleges, training providers and employers, with improved quality, greater choice, value for money and flexible delivery.

This acquisition takes place as the construction industry is at risk of potential skills gaps, with the advent of major capital infrastructure projects in the UK, compounded with the implications of Brexit and reduced access to skilled workers from the EU. Accordingly, this development can reassure and mitigate any fear or doubt about the sectors’ ability to meet the challenges ahead with increased and enhanced skills.

NOCN is also an accredited Leader in Diversity and will increase participation from a greater pool of talent to ensure the industry is ready to face the challenges ahead. By working together, NOCN with the combined strength and expertise of CSkills Awards, will address these issues, boosting productivity and improving the skills capacity of the UK construction workforce.

Graham Hasting-Evans, Managing Director of NOCN said:

“As someone who started out as an apprentice first time around and who has worked in the building and construction sector for many years, I find this new opportunity very exciting. I am looking forward to working with CSkills Awards personnel to incorporate their product expertise and their technological distinctiveness to NOCN.

NOCN is well positioned and has established strong working relationships with employers in the development of new awards and can react quickly to meet demands. NOCN has a wide range of qualifications that will meet the future skills needs of our combined customer base, new employers, and accredited centres operating in the construction sector. Through this unique collaboration, we will create new opportunities, re-address the skill gaps, re-balance gender inequality and support a strong growth for the construction industry in the UK.”

Sarah Beale, Chief Executive of CITB, said:

“The sale of CSkills Awards is the right decision for the construction industry. NOCN has a commitment to continuing to service the breadth of products and services and maintain quality levels. In addition NOCN will be able to greatly expand the range of qualifications on offer to customers, beyond Construction occupations, as they are not subject to the same restrictions as CITB. Our thanks and good wishes go with our colleagues who have not only served CITB well, but I am sure will continue to deliver excellent support to the industry through NOCN.”

This new development allows NOCN to exploit its leading position as an AAO for the reformed apprenticeships to become one of the major players in the construction sector in the UK. CSkills Awards’ own track record of success in delivering construction apprenticeships with its excellent relationship with employers, supports this development.

This will also strengthen the ability of the combined awarding organisation to provide the new technical qualifications or ‘T Levels’ when the market is established in 2019/20. CSkills Awards is already approved for the existing, similar ‘performance points’ based qualifications in construction and by joining NOCN with its international network, this will allow it to extend its offer overseas such as in India, Middle East and Africa.

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Tel: 0300 999 1177