Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 2).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing but we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 2).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Festival of Learning

NOCN is a major supporter of the Festival of Learning through a charitable grant designed to raise awareness of adult learning and to celebrate the achievements of learners across the UK.

The Festival of learning is coordinated by the Learning and Work Institute (formally NIACE) and runs throughout the year, culminating in regional and national awards which highlight the amazing achievements of adult learners who improve their lives through learning, often overcoming real adversity and hardship and also of organisations which support and promote learning. Their stories are inspirational and valuable to hear and serve to remind us what is possible through sheer determination and hard work.


NOCN MD Graham presenting awards at the festival of learning

The week long awards celebrations included the national awards event in Birmingham on 13 September and then a Parliamentary on 14 September, hosted by the Skills Minister Robert Halfon MP.

The 2016 winners are available to view here.

NOCN directly sponsored two Awards Categories:

  • Learning for Work Award - the national winner was Sean Hardy, who has learning difficulties and who completed an NOCN Employability qualification whilst working for the NHS. View his video


  • Employer of the Year Award - the national winner was the Organisational Learning Team, Leeds Teaching Hospitals NHS Trust who did great work as a pioneer of apprenticeships in the NHS. View their video


NOCN MD Graham Hasting-Evans presented the NOCN Awards at the Birmingham event and said:

“These stories are inspirational and heartening to hear. It is my privilege to help shortlist the winners and every year this is a very hard task because all the learners are really winners – which may sound like a cliché but it is true in this case.

Adult learning is important not just for the individuals but for our nation which desperately needs more skilled workers to boost our productivity. NOCN will continue to promote and support this great cause.”