Coronavirus update for customers

Read more

Coronavirus update for customers

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation, and educational and skills support training.

As you will be aware the government imposed a third national lockdown from Tuesday 5th January 2021. You will find out more operational detail on the implications for each of these services through the following links:

Business Development
Regulated Qualifications
EPA for Apprenticeships
Job Cards in construction (CPCS)
One Awards

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA Regulation, QAA, and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177.

Further information:

Letter from Gavin Williamson CBE MP to Simon Lebus

Letter from Simon Lebus to Rt Hon Gavin Williamson CBE MP

DfE and Ofqual have launched two consultations (15th January):

GCSE, AS and A Level awarding in summer 2021

Alternative arrangements for the award of VTQs and other generals in 2021

Using Xbox to Access Online Learning

It is possible for learners to access their online work from home using a gaming console. For guidance on how to do this please download the document here.

Skip navigation

Gateshead Council learningSkills trains hundreds of volunteers for 2019 World Transplant Games

Gateshead Council learningSkills have delivered volunteer training as part of the 2019 World Transplant Games using innovative on-line solutions to ensure the hundreds of volunteers have the skills and knowledge they would need to be effective volunteers.

Gateshead Council learningSkills were commissioned to deliver volunteer training as part of the 2019 World Transplant Games, due to being held in Newcastle Gateshead in August 2019. With a very limited budget, they were asked to train over 500 people to be volunteers, focusing on the skills and knowledge.

Melanie Crosby from Gateshead Council learningskills said "It was immediately apparent that to train so many people face-to-face would be impossible given the budget and time limitations. So, we focused on developing an online programme that could be easily accessed by the volunteers, was not too time consuming but focused on developing the skills and knowledge they would need to be effective volunteers.

After consultation with our colleagues in Gateshead Council and the NewcastleGateshead Initiative, they decided to focus on four main themes: customer service, health and safety, equality and diversity and problem solving. As a NOCN/One Awards centre who had delivered NOCN Qualifications for many years, it was clear that the NOCN Skills for Employment Training and Personal Development Qualification would enable them to create a bespoke training programme allowing to focus all of the learning outcomes on the agreed themes for the Transplant Games and could use ESFA funding to deliver.

The training started with a simple Powerpoint presentation that contained all the information they needed to know on each theme and then a workbook that they could complete electronically or download and write into. This was all hosted on a specially designed website, dedicated just for the World Transplant Games training.

All the training was optional, as we recognised that all the volunteers had very busy lives. However were delighted when over 60% enrolled- over 300 volunteers. We have had some excellent feedback from the volunteers, stating that the training had been very informative, easy to follow and would definitely help them in their role.

To consolidate this learning, induction sessions for the volunteers we organised that again focused on reinforcing some of the knowledge and skills needed including a QR Code scavenger hunt around Gateshead Stadium linked to the online training and other information about the Games.

In addition, we threw in some fun activities such as singing the national anthem and saying ‘hello and welcome’ in 5 different languages! Teams of 5 worked together, problem solving, building positive relationships with each other and, most importantly, having fun. Some feedback from the induction training was:

• “The most fun we’ve had doing a treasure hunt with strangers!”
• “Scavenger hunt was perfect”
• “Excellent session- more interesting than listening to a talk”
• “Best induction training I’ve had!”
• “Excellent induction- very well thought out and organised. I wouldn’t change a thing”

Fabienne Bailey Managing Director of One Awards said “This is a fantastic achievement by Gateshead Council learningSkills using innovative learning methods to engage the volunteers to develop skills bespoke to this event and gain a recognised NOCN Qualification as part of their training, we wish all the volunteers and NewcastleGateshead Initiative good luck for the forthcoming games.