Coronavirus update for customers

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Coronavirus update for customers

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation, and educational and skills support training.

As you will be aware the government imposed a third national lockdown from Tuesday 5th January 2021. You will find out more operational detail on the implications for each of these services through the following links:

Business Development
Regulated Qualifications
EPA for Apprenticeships
Job Cards in construction (CPCS)
One Awards

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA Regulation, QAA, and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177.

Further information:

Letter from Gavin Williamson CBE MP to Simon Lebus

Letter from Simon Lebus to Rt Hon Gavin Williamson CBE MP

DfE and Ofqual have launched two consultations (15th January):

GCSE, AS and A Level awarding in summer 2021

Alternative arrangements for the award of VTQs and other generals in 2021

Using Xbox to Access Online Learning

It is possible for learners to access their online work from home using a gaming console. For guidance on how to do this please download the document here.

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New NOCN Webinars

As part of its new Annual Support Package, NOCN has expanded its Webinar programme to cover more of the topics that are important to our customers.

These webinars will be available to download after broadcast so if you are not able to participate live, you can still benefit from the content. These webinars will be organised according to the following themes:

Customer Support and Systems

We have successfully delivered webinars over the last year on our customer IT systems – Horizon and Quartzweb - now these will be expanded to include a wider range of operational support topics to ensure Centres can work with us easily.

Quality and Compliance

The NOCN Quality and Compliance Team will be providing sessions on a range of topics including exam invigilation, compliance, assessment and quality assurance.

Functional Skills

Functional Skills Centres can count on NOCN to provide webinars that cover maths and English to support progression, quality and best practice and these will be delivered by our Principal Examiners.


Security centres will get their own exclusive sessions from January and if our centres want to know anything specific in the meantime they can get in touch with our ever helpful Customer Service Team.

Sector News and Views

Finally, we will be offering our expert opinions on important political developments and policy announcements, for example on apprenticeships and skills, at key points in the calendar.


Events will be published in advance to allow people to register in good time. NOCN Centres will be contacted by email with booking instructions.

See the webinar plan with dates and themes – download below.

Other Topics

As we gauge interest and demand for other topics we will expand the webinar calendar. If you know of anything which you want to learn more about, do let us know so we can ensure your views are heard.

Ideas, suggestions or comments related to webinars can be emailed to: