Coronavirus update for customers

Read more

Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 2).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing but we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 2).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

Skip navigation

New NOCN Webinars

As part of its new Annual Support Package, NOCN has expanded its Webinar programme to cover more of the topics that are important to our customers.

These webinars will be available to download after broadcast so if you are not able to participate live, you can still benefit from the content. These webinars will be organised according to the following themes:

Customer Support and Systems

We have successfully delivered webinars over the last year on our customer IT systems – Horizon and Quartzweb - now these will be expanded to include a wider range of operational support topics to ensure Centres can work with us easily.

Quality and Compliance

The NOCN Quality and Compliance Team will be providing sessions on a range of topics including exam invigilation, compliance, assessment and quality assurance.

Functional Skills

Functional Skills Centres can count on NOCN to provide webinars that cover maths and English to support progression, quality and best practice and these will be delivered by our Principal Examiners.


Security centres will get their own exclusive sessions from January and if our centres want to know anything specific in the meantime they can get in touch with our ever helpful Customer Service Team.

Sector News and Views

Finally, we will be offering our expert opinions on important political developments and policy announcements, for example on apprenticeships and skills, at key points in the calendar.


Events will be published in advance to allow people to register in good time. NOCN Centres will be contacted by email with booking instructions.

See the webinar plan with dates and themes – download below.

Other Topics

As we gauge interest and demand for other topics we will expand the webinar calendar. If you know of anything which you want to learn more about, do let us know so we can ensure your views are heard.

Ideas, suggestions or comments related to webinars can be emailed to: