Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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NOCN Appoints New Chair of Trustees

NOCN, the awarding and assessment organisation, has announced the appointment of Gareth Jones as the new of Chair of Trustees.

Gareth Jones, Director of HR at M&G Investments, the international asset manager of more than 80 years standing, joined the NOCN board in April and takes over from outgoing Chair David Knight who retires at the end of June after nine years in the position.

Gareth was previously head of organisational development and training, having joined Prudential's fund management business in 1998. Before joining M&G, he was a managing consultant with a consultancy business, focused on leadership development and project and risk management with a particular emphasis on the financial sector. In his early years he held a range of commercial and business management and development roles.

Gareth said:

"Joining NOCN as its new Chair is not only a privilege, but also an opportunity for me to make a difference to learners lives whilst supporting the charity in its mission to offer a robust, diverse and flexible service to its customers. I hope to bring my background in financial services and prior experience of a range of sectors to the benefit of NOCN because I believe in an ethical and principle-driven approach to business, which the organisation clearly offers."

NOCN Managing Director Graham Hasting-Evans comments:

"I am pleased to welcome Gareth as our new Chair. This is a great appointment and will help NOCN continue its momentum to diversify and become a stronger awarding and assessment organisation. I also want to take this opportunity to thank David Knight, our outgoing chair, who has done an amazing job of helping steer NOCN to become the success story we see today."