Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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NOCN Approved as Financial Services Apprentice Assessment Organisation

NOCN has been approved as an Apprentice Assessment Organisation (AAO) for two trailblazer standards in Financial Services:

  • Financial Services Customer Adviser - Level 2
  • Senior Financial Services Customer Adviser - Level 3

This is a great result for NOCN which has strengthened its expertise in apprentice assessments to match its range of vocational skills qualifications in financial services. This makes NOCN a market leader in financial services apprenticeship assessments.

NOCN already offers a SASE apprenticeship in financial services, developed and delivered in partnership with the CSA and as an Awarding Organisation, NOCN offers a wide range of accredited qualifications, including several in Accounting and Finance from Level 2 to level 5. Alongside these products, this new AAO approval is a clear endorsement of NOCN’s capability in the financial sector.

NOCN Managing Director Graham Hasting-Evans said:

“I am thrilled that we have been successful again as an AAO for the reformed trailblazer apprenticeships. We’ve already achieved this for the Property Maintenance Operative standard and now that we’ve got these two Financial Services Customer Adviser standards, we are showing our versatility and capability to deliver assessments across a range of industries and job roles”

Assessment organisations are registered against specific apprenticeship standards. To be successful they need to apply to the SFA for each standard they want to assess. NOCN has now been successful in two cases and expects further success as the reformed apprenticeship programme expands.

The organisation has been added to the Register of Apprentice Assessment Organisations (RAAO) for these standards alongside its AAO status for the Property Maintenance Operative. It anticipates further appointments as an AAO.