Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 2).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing but we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 2).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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NOCN Endorses new AIMA course

NOCN is pleased to announce that our partner in India - AIMA, the leading national management organisation, has launched a new course: Behavioural Skills for Executive Assistants and Secretaries.

The course is delivered as a two-day intensive workshop and is endorsed by NOCN. This endorsement means it meets NOCN's high quality standards for teaching and assessment so that students can be confident it will deliver excellent value to support their personal professional career development.

NOCN's work with AIMA is a positive partnership that brings together the best of English educational quality with Indian management and business expertise for the benefit of aspiring and professional managers in India.


NOCN managing Director Graham Hasting-Evans said:

"We are excited to be endorsing this new AIMA course. NOCN supports the development of professional skills in India and well understands the need for reliable and trusted quality in education. By gaining an NOCN endorsed certificate, participants can demonstrate skills at international standards."

Saumya Singh, Assistant Director of AIMA explains the purpose of the new course:

"The objective of the course is for participants to more effective and efficient. Apart from business skills, there are certain behavioural skills required by Executive Assistants, Office Secretaries, Administrative Professionals and Executive PAs. These skills make them more proactive and enhance their contribution to the organisation. This programme is especially designed in view of continuous requests from the industry. The training will provide an opportunity to review and develop interpersonal and behavioural skills of the participants and maximise their effectiveness."