Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 2).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing but we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 2).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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NOCN Functional Skills Events and Webinars Announced

NOCN is pleased to announce a series of exclusive events and webinars over the coming months on NOCN Functional Skills English and maths.

These are important events, designed to provide NOCN Functional Skills Centres with essential information on recent and planned changes including: information and guidance; quality and assessment; and any updates.

The sessions are to ensure comprehensive understanding of each topic to improve practice and enhance delivery. The briefings will consider the future of Functional Skills, explore recent changes in the NOCN Functional Skills suite.

Functional Skills qualifications are an important pillar of the Government’s education and skills agenda, with English and maths high on the list to improve individual aspirations and national productivity, the briefings will aid your business in comprehending the changes within their sector.

Participants will also be shown NOCN’s new online Functional Skills assessment service. Web-based assessment is increasingly popular as we all move towards being more digitally connected and expect 24-hour services on demand, NOCN’s new online Functional Skills assessment will enable a faster response to assessments, facilitating the learner and the business in their endeavours. This will improve NOCN’s ability to support Functional Skills Centres and enable Centres to provide a more efficient service to their learners.

All these events and webinars are free for NOCN Functional Skills Centres as part of their Annual Support Package.


Functional Skills Events

  • 24 October, 9.30am - 4pm, Sheffield
  • 25 October, 9.30am - 4pm, Manchester
  • 2 November, 9.30am - 4pm, London
  • 3 November, 9.30am - 4pm, Bristol
  • 4 November, 9.30am - 4pm, Birmingham

Note: 9.30am - 10am is meet and greet, with the first session starting at 10am.

As well as a full day of expert workshops, these will include complementary refreshments and lunch. Invitations will be issued by email in advance for Centres to register their attendance.


Functional Skills Webinars

  • 11 November 2016, 10.301 - 1.15am
  • Functional Skills Maths: "Read the Question, aimed at Level 2"
  • 25 November 2016, 10.30 -11.15am
  • Functional Skills English: "The Jump from Level 1 to Level 2"
  • 20 January 2017, 10.30 - 11.15am
  • Functional Skills Maths: "Getting ready for Level 1, aimed at Entry 3 progression"
  • 27 January 2017, 10.30 - 11.15am
  • Functional Skills English: "The jump from Entry 3 to Level 1

These will be delivered by subject specialists and invitations for webinars will be emailed out in advance. Session recordings will be made available after each webinar for those unable to participate.

If you have any related enquiries, do not hesitate to get in touch.

Please note that dates and times for events and webinars may vary and we will let you know as far in advance as possible if this happens.