Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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NOCN Group delighted to be recognised at NCFD Grand Awards

NCFD Awards 2020

NOCN was the first Awarding Organisation and Apprentice Assessment Organisation to be accredited as Leaders in Diversity by the National Centre for Diversity (NCFD). The organisation is now ranked number 30 in the NCFD 2019 Top 100 Diversity Index, which celebrates the UK’s private, public and third sector employers setting the bar for fairness in the workplace.

As proud sponsor of NCFD’s Grand Awards evening, members of NOCN Group were delighted to pick up two awards on the evening, one for Small to Medium Business of the year in recognition of the work that the organisation is doing to champion Equality, Diversity and Inclusion for all.

NOCN Group Managing Director said “It was a fantastic evening and I was delighted to be able to hand out so many awards to such deserving winners."

NOCN is absolutely thrilled to have won “SME of the Year for EDI, well done to all the people at NOCN for their commitment to supporting learners across all communities”

NOCN Group also picked up the award for HR Manager/Director of the year, which was awarded to Group head of HR, Louise Fort.

Louise was thrilled to win HR Manager of the year as recognition of the positive impact her hard work has had on the group’s workforce. Louise has seen the group through acquisitions and has implemented several key policies and processes including FREDIE. This has proved vital to the healthy growth and development of NOCN Group.

Louise Fort, winner of HR Manager of the Year said “The NCFD Awards were an inspirational event showcasing the amazing work and contributions that both individuals and organisations make in the area of equality and diversity. My nomination for HR Director/Manager of the Year Award was a proud achievement for me, and to be shortlisted against a number of peers from across different sectors and nationwide was an even bigger sense of achievement. I was genuinely humbled to hear my name read out as the winner of the award, and truly feel that whilst this is an individual award, the sense of elation and happiness at the win, is felt and shared by the whole organisation and is something we can all benefit from.

We have made great strides in the area of equality and diversity and I look forward to continuing to move us forward and work with colleagues and partners to continue to demonstrate why we are a ‘Leader in Diversity’.”