Coronavirus update for customers

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Coronavirus update for customers

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation, and educational and skills support training.

As you will be aware the government imposed a third national lockdown from Tuesday 5th January 2021. You will find out more operational detail on the implications for each of these services through the following links:

Business Development
Regulated Qualifications
EPA for Apprenticeships
Job Cards in construction (CPCS)
One Awards

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA Regulation, QAA, and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177.

Further information:

Letter from Gavin Williamson CBE MP to Simon Lebus

Letter from Simon Lebus to Rt Hon Gavin Williamson CBE MP

DfE and Ofqual have launched two consultations (15th January):

GCSE, AS and A Level awarding in summer 2021

Alternative arrangements for the award of VTQs and other generals in 2021

Using Xbox to Access Online Learning

It is possible for learners to access their online work from home using a gaming console. For guidance on how to do this please download the document here.

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NOCN Group Staff Conference

The NOCN Group offices will be closed on Thursday 5th and Friday 6th December 2019 due to the NOCN Group staff conference.

The office will re-open at 9:00am on Monday 9th December 2019.

Please note registration and certification will not be processed during the office closure, however Quartzweb will still be available.

If you have any Functional Skills assessments taking place on the day that the office is closed, please ensure you download your assessments from Quartzweb as soon as possible on Wednesday 4th December 2019. Should you have any issues downloading scheduled assessments please contact our Centre Support Team by 4.00pm on Wednesday 4th December 2019. Our Centre Support Team will be available again from 9.00am on Monday 9th December 2019.

For any urgent queries during the office closure please contact the following:

Customer Service: Kathryn Broadbent 0737 559 2961

Business Development: Louise Allen 0753 917 1885

Assurance: Keith Horkan 07766 820066

End Point Assessment: Nicola Scarfe 0739 860 1525 or Michaela Bellis 0779 539 7730

One Awards: 07543 803917

Please pass this information onto relevant colleagues within your organisation.

We apologise for any inconvenience this may cause.