Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Productivity Lab Learnings: Raising the status of technical education in the UK

On 26th February 2020, NOCN Group sponsored a WorldSkills UK Productivity Lab round-up event to discuss what the UK can learn from other countries when it comes to raising the status of technical education.

The event was attended by key representatives from the FE sector, including speakers Graham Hasting-Evans, NOCN Group’s Managing Director; Ben Blackledge, WorldSkills UK Deputy Chief Executive Officer; Laura-Jane Rawlings, Youth Employment UK Chief Executive and chaired by Suzanne Duncan, East Durham College Chief Executive and Principal.

Using insights gathered at the WorldSkills International competition in 2019, Graham Hasting-Evans spoke at the event about how technical education can have a big impact on productivity and the economy. Using best practice examples from other countries, Graham highlighted how we need to better train our young people in technical education, and also upskill the current workforce, if we are to compete on the world stage.

NOCN Group and WorldSkills UK joined forces last year for the Productivity Lab; a programme designed to mainstream international skills excellence by using the latest insights to help boost productivity and economic competitiveness and NOCN Group subsequently released a ‘Constructing Smarter’ report on improving UK construction’s productivity.

NOCN was delighted to partner WorldSkills UK, as both organisations have objectives and aspirations in common, including a dynamic drive to gain knowledge from overseas and build on the advances the construction sector has already made.

Read the Productivity Lab report here.

Read the Constructing Smarter report here