Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 2).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing but we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 2).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Safe Worker Goes Live

The new online interactive Safe Worker qualification from NOCN and Mylearnadfriend is live from September 1.

Over the past month the Safe Worker website has been accepting registrations of interest from colleges, training providers and employers who see the value in this cost effective online training solution – now it is going to be all systems go from September.

"We’ve been getting good feedback from our customers who say this qualification meets their needs and will save them money compared to their existing health and safety provision.”

Said NOCN National Account Manager Darren Howells, who continued:

“Now we can accept learners onto the qualification, we expect to see high demand over the coming months.”

The Safe Worker qualification is available exclusively through a new website: www.mynocn.com. It is an easy to use online tool with activities covering over twenty essential safety topics, with interactive 360-degree risk assessment tools, online testing and assessment leading to an instant electronic certification for an NOCN Level 2 Award for the Safe Worker.

The course content includes:

  • Adverse events
  • Accident reporting
  • Manual handling
  • Working at height
  • Personal protective equipment


For further details and full course content, click here.

If you have any queries or want to talk to an NOCN representative, fill out our Enquiry Form or call the Customer Service Team on 0114 227 0500.