Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 2).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing but we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 2).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Save our apprenticeships launch

NOCN was at the inaugural event for the FE Week ‘Save Our Apprenticeships’ campaign at Parliament on 14 September.

The room was full to bursting with people from industry, employers, awarding organisations, colleges, training providers and representative organisations including AELP and the Learning and Work Institute.

FE Week Feat17

You can read the FE Week article on the event here.

The panel was hosted by Nick Linford of FE Week and LSECT with MPs on either side, including David Lammy MP, Gordon Marsden (Shadow Skills), Robert Halfon (Minister for Skills and Apprenticeships), later joined by various MPs including Catherine McKinnel and Neil Carmichael, the Chair of the Education Select Committee.

The aim of the event was to raise awareness of the negative impact of the Government’s proposed cuts to apprenticeship funding for the poorest in society, an issue that has united all parts of the FE and skills sector.

The new Minister Robert Halfon shook everybody’s hand as they arrived and he came across as passionate for social justice, committed to improving equality and social mobility and as someone who is both capable and knowledgeable.

The debate was heated and the arguments were strong, Mr Halfon defended the Government’s position in the face of a hostile audience, but his earnestness shone through as he said he would not have taken the role if he didn’t think it could deliver social justice and improve people’s lives.

There was a distinct impression that the proposed cuts came as a shock to him as they did to us and that someone had proposed the cuts without working through the implications or bringing this to the attention of Ministers.

The shadow minister challenged the Government’s policy and sought to hold it to account and to his credit Mr Halfon said he would look into the concerns raised and evidence presented by FE Week.

Save our Apprenticeships! is set to roll on as FE Week pushes for the cuts to be shelved. It has also been campaigning at the Labour Party Conference and will no doubt keep the heat up on the Government until it addresses our concerns and shows real support for the most disadvantaged people in society.

NOCN is committed to creating opportunities for all, it is central to our Valuing All EDI policy and charitable mission and this is why we support the FE Week campaign.