Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Supported Learners Celebrate Success in Birmingham

South and City College Birmingham Students on the Supported Learning Course attended their graduation event on 26 May. The event was provided to celebrate the students' achievements and to give them the opportunity to celebrate their success together with friends and families.

The College, which is an NOCN Centre, provides a wide range of externally accredited programmes for young people and adult learners with learning difficulties and disabilities, to introduce students to a variety of vocational subjects and develop both daily living and employability skills. Its Supported Learning Courses include: Towards Independence, Preparation for Employment and Supported Life skills. Click on the download below to see their course flyer for further information.


NOCN caught up with Caroline Gray, Assistant Faculty Head, after the graduation celebration:

NOCN: How did the celebration go?

Caroline: It was a great event and the students have only just stopped dancing! They and their families were clearly proud of their achievements!

NOCN: What barriers have these learners overcome to achieve their goals?

Caroline: Students may be living with one or more disability, such as a learning difficulty, physical or sensory impairment, mental health, autism, ADHD, disengagement, low confidence or past bad experiences.

NOCN: Why is what you teach important?

Caroline: Our programmes are designed to help prepare people for adulthood – which means helping them to acquire the necessary skills, strategies and aspirations. We work together to overcome barriers and to set individual personal goals and the Foundation qualifications we teach have the range of vocational and personal, social and development units which can match these individual goals.

NOCN: What does it enable the learners to do that they couldn't do before?

Caroline: Achieving these units and qualifications builds skills and confidence. Ofsted have praised how our programmes help students with high needs to develop independence and skills for their future. Some students progress on to vocational specialisms, some progress to further academic study and some move on to more independence and participation at home and in their local community.


If you are inspired and want to know more, see the College website for further details.