Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on nocn@nocn.org.uk or 0300 999 1177 (Option 2).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing but we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.


Please contact us to discuss how best we can support you on nocn@nocn.org.uk or 0300 999 1177 (Option 2).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Frameworks

Traditional apprenticeship frameworks are the established type of apprenticeship which most people are familiar with.

We would like to remind Employers and Training Providers that all remaining apprenticeship frameworks were withdrawn to new starts on 31 July 2020. 

View further guidance on Apprenticeship Frameworks withdrawal

Common Framework Components

Apprenticeship frameworks can comprise the following components:

1. Competency-based qualification*
This is a vocational qualification focusing on the skills required to do the job and is usually achieved through on-the-job training.

2. Knowledge-based qualification*
This is sometimes known as a ‘technical certificate’ and contains the knowledge required relating to the job role. This is sometimes achieved through on-the-job training at the same time as the competency-based qualification or may involve training sessions at a college or training provider.

3. Personal Learning and Thinking Skills (PLTS)
This may be completed as part of the competency or knowledge-based qualifications. The skills covered are:

  • Independent enquiry
  • Creative thinking
  • Reflective learning
  • Team working
  • Self-management
  • Effective participation

4. Employment Rights and Responsibilities (ERR)
This may be completed as part of the competency or knowledge-based qualification or through the completion of a separate workbook. It focusses on the rights and responsibilities of both the apprentice as an employee and their employer.

5. Functional Skills
These are qualifications in English, Maths and ICT (information and communication technology). ICT is not always required as it depends on the job role the apprentice holds. Refer to the individual apprenticeship framework to see if this applies.

All components of the apprenticeship framework must be completed in order for the apprentice to receive their certificate.

*Some apprenticeship frameworks will include a combined qualification covering both knowledge and skills. The framework document will list the appropriate qualifications an apprentice needs to complete.