Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 2).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing but we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 2).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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NOCN Level 2 Award in Information, Advice or Guidance

  • Overview
  • Units
  • Downloads
  • Funding
  • Bulletins

Qualification Overview

Total Qualification Time (TQT)
Minimum Age
Level 2
Registration Start Date

The NOCN Level 2 Award in Information, Advice or Guidance and the NOCN Level 2 Certificate in Information, Advice or Guidance aim to create a career pathway for learners in information, advice or guidance and to fill the acknowledged gap in provision for those giving information, advice or guidance at this level. Research undertaken by ENTO for the Sector Qualification Strategy1 identified that only a small range of qualifications were available to the advice or guidance sector with little or no choice at most levels.

The qualifications are an important innovation in that they have been developed to acknowledge and underpin the practice of those who may deliver information, advice or guidance as part of their role, while not employed primarily in that capacity. They provide flexible credit-based
qualifications that are responsive both to the needs of the learner (the employee) and the employer and show incrementally what a learner has achieved.

The qualifications will be beneficial in three key areas:

  • To the learner, who will become better skilled and confident in information, advice or guidance delivery

  • To the organisation, to which the learner is attached as the learner’s practice becomes more informed and confident

  • To the client, who will receive a higher quality service.

Qualification Details




  • Overview
  • Units
  • Downloads
  • Funding
  • Bulletins