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Notice for NOCN Centres

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NOCN Level 2 Diploma in Retail Skills

  • Overview
  • Structure & Units
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Qualification Overview

Qualification Number
600/7147/3
Total Qualification Time (TQT)
370
Credits
37
Minimum Age
16
Level
Level 2
Registration Start Date
1/12/2012
Current Tariff
£110.00

The suite of NOCN Level 2 Retail Skills qualifications are designed for people working in the retail industry, including retail sales people, retail assistants, counter assistants, stockroom/warehouse assistants, visual merchandisers, cash point operators and managers in these roles.



The suite of qualifications are particularly suitable for those who need to:





  • understand the business of retail


  • understand customer service in the retail sector


  • understand how a retail business maintains health, safety and security on its premises


  • understand the retail selling process


  • understand how individuals and teams contribute to the effectiveness of a retail business


  • understand the control, handling and replenishment of stock in a retail business


  • understand the handling of customer payments in a retail business


  • work effectively in a retail team


  • keep stock at required levels in a retail environment


  • keep a retail unit secure


  • maintain health and safety in a retail environment.


Qualification Details

Qualification Structure

Min Credits : 37

Description: Learners must achieve a minimum of 37 credits. 8 credits must be taken from Mandatory Group A. A minimum of 14 credits must be taken from Mandatory Group B. The remaining 15 credits can be achieved from any combination of units in Mandatory Group B, Optional Group C and Optional Group D. A maximum of 5 credits can be taken from Optional Group C and a maximum of 15 credits can be taken from Optional Group D. A minimum of 22 credits must be achieved at Level 2

Mandatory Group A

Min Credits : 8

Description: The learner must achieve 8 credits from the units in this group.

Title Reference Credit Value Level
Work effectively in a retail team T/503/5735 8 Level 2

Mandatory Group B

Min Credits : 14

Description: The learner must achieve a minimum of 14 credits from the units in this group.

Title Reference Credit Value Level
Advise customers on the fixing and care of tiles R/503/5709 6 Level 2
Assemble products for display in a retail environment H/503/5665 2 Level 2
Assemble visual merchandising displays D/503/5700 4 Level 2
Carry out promotional campaigns in a retail environment A/503/5686 4 Level 2
Cash up in a retail environment L/503/5711 2 Level 2
Check stock levels and sort out problems with stock levels in a retail environment D/503/5678 2 Level 2
Check the accuracy of records of hours worked by staff in a retail environment J/503/5738 4 Level 2
Deal with customer queries and complaints in a retail environment F/503/5687 4 Level 2
Deliver goods from a retail environment to the customer's delivery address H/503/5715 3 Level 2
Demonstrate make-up and skincare products to customers at a beauty counter in a retail environment T/503/5721 4 Level 2
Demonstrate products to customers in a retail environment J/503/5688 3 Level 2
Dismantle and store props and graphics from visual merchandising displays M/503/5698 3 Level 2
Display stock to promote sales to customers in a retail environment M/503/5684 5 Level 2
Dress visual merchandising displays to attract customers H/503/5696 7 Level 2
Finish bake-off food products in a retail environment H/503/5679 3 Level 2
Finish meat products by hand in a retail environment T/503/5668 9 Level 2
Follow guidelines for planning and preparing visual merchandising displays D/503/5695 5 Level 2
Follow point-of-sale procedures for age-restricted products in a retail environment J/503/5707 2 Level 2
Give Customers a Positive Impression of Yourself and Your organisation L/601/0933 5 Level 2
Glaze, coat or decorate bake-off products for sale in a retail environment Y/503/5680 3 Level 2
Hand-divide, mould and shape fermented dough T/601/4555 4 Level 2
Hand-process fish in a retail environment K/503/5666 6 Level 2
Help customers to apply for a retail store's credit card and associated insurance products M/503/5717 4 Level 2
Help customers to choose delicatessen products in a retail environment T/503/5718 3 Level 2
Help customers to choose products in a retail environment T/503/5685 6 Level 2
Identify and report the presence of pests, diseases and disorders K/502/1511 3 Level 2
Keep stock on sale at required levels in a retail environment L/503/5661 3 Level 2
Maintain food safety while working with food in a retail environment J/503/5674 6 Level 2
Maintain Moisture Levels for Crops or Plants R/502/0854 2 Level 2
Make props and decorate fixtures and panels for visual merchandising displays T/503/5699 10 Level 2
Merchandise plants and other relevant products J/502/0771 6 Level 2
Operate a customer record card system on a beauty counter in a retail environment A/503/5722 2 Level 2
Order and position signage and graphics for visual merchandising displays K/503/5697 3 Level 2
Organise own work to meet a dough production schedule in a retail environment A/503/5672 10 Level 2
Pick products in a retail environment to fulfil customer orders R/503/5676 4 Level 2
Place goods and materials into storage in a retail environment J/503/5660 4 Level 2
Portion delicatessen products to meet customer requirements in a retail environment A/503/5719 2 Level 2
Prepare newspapers and magazines for return to merchandisers A/503/5736 2 Level 2
Process applications for credit agreements offered in a retail environment F/503/5690 5 Level 2
Process customer orders for goods in a retail environment R/503/5662 3 Level 2
Process greengrocery products for sale in a retail environment M/503/5667 7 Level 2
Process payments for purchases in a retail environment L/503/5689 4 Level 2
Process returned goods in a retail environment Y/503/5663 3 Level 2
Promote a retail store's credit card to customers in a retail environment R/503/5712 3 Level 2
Promote food or drink products by offering samples to customers D/503/5714 2 Level 2
Promote Loyalty Schemes to Customers in a Retail Environment J/503/5691 3 Level 2
Protect own and others' health and safety when working in a retail environment Y/503/5727 5 Level 2
Provide a bra fitting service in a retail environment Y/503/5694 10 Level 2
Provide national lottery products to customers L/503/5708 4 Level 2
Provide Nutrients to Crops or Plants L/502/0853 2 Level 2
Provide service to customers in a dressing room in a retail environment Y/503/5713 3 Level 2
Receive goods and materials into storage in a retail environment R/503/5659 4 Level 2
Reduce security risks in a retail environment D/503/5728 5 Level 2
Remove unwanted plant growth to maintain development Y/502/1214 5 Level 2
Select, weigh and measure bakery ingredients D/601/4551 3 Level 2

Optional Group C

Min Credits : 2
Max Credits : 5

Description: The learner may achieve a maximum of 5 credits from the units in this group.

Title Reference Credit Value Level
Contribute to monitoring and maintaining ease of shopping in a retail sales area K/503/5716 2 Level 1
Load orders for despatch from a retail store to customers Y/503/5677 3 Level 1
Maintain food safety while working with food in a retail environment F/503/5673 5 Level 1
Provide a counter and takeaway service L/601/5016 3 Level 1
Sort donated goods for resale or recycling in a retail environment D/503/5664 3 Level 1

Optional Group D

Min Credits : 3
Max Credits : 15

Description: The learner may achieve a maximum of 15 credits from the units in this group.

Title Reference Credit Value Level
Audit stock levels and stock inventories in a retail environment A/503/5669 6 Level 3
Choose merchandise to feature in visual merchandising displays H/503/5701 6 Level 3
Contribute to improving a retail organisation's visual merchandising policy A/503/5705 8 Level 3
Evaluate the effectiveness of visual merchandising displays M/503/5703 9 Level 3
Help customers to choose specialist products in a retail environment M/503/5720 8 Level 3
Maintain the availability of goods on display in a retail environment to promote sales L/503/5692 6 Level 3
Manage staff to receive goods in a retail environment D/503/5681 5 Level 3
Manage the payment transaction process in a retail environment R/503/5693 9 Level 3
Manage the use of signage and graphics in visual merchandising displays K/503/5702 7 Level 3
Monitor and support secure payment point use during trading hours F/503/5737 3 Level 3
Organise and monitor the storage of stock in a retail environment H/503/5682 6 Level 3
Produce staffing schedules to help a retail team to achieve its targets K/503/5733 5 Level 3

Downloads

Downloads

Qualification Specification

(0.77 MB)

Funding

Current Funding View Funding

Bulletins

Title Type Reference Date
Amendment - NOCN Level 2 Retail Skills Qualifications Amendment B23-39 16/6/2023
Extension of various Qualifications Amendment B19-22 26/3/2019
Extension of various Qualifications Amendment B19-20 11/3/2019
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