Coronavirus update/alternative arrangements for 2020/21

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Coronavirus update for customers

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation, and educational and skills support training.

As you will be aware the government imposed a third national lockdown from Tuesday 5th January 2021. You will find out more operational detail on the implications for each of these services through the following links:

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA Regulation, QAA, and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177.

Update 29th March 2021

On 24th March, Ofqual published the VTQ Contingency Regulatory Framework (VCRF) which allows NOCN to provide centres with awarding arrangements for learners who have had their training and assessment disrupted in 2021. To view more information on the arrangements in place by NOCN, please click here.

Using Xbox to Access Online Learning

It is possible for learners to access their online work from home using a gaming console. For guidance on how to do this please download the document here.

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NOCN Level 2 Diploma in Retail Skills

  • Overview
  • Units
  • Downloads
  • Funding
  • Bulletins

Qualification Overview

Total Qualification Time (TQT)
Minimum Age
Level 2
Registration Start Date
Current Tariff*

The suite of NOCN Level 2 Retail Skills qualifications are designed for people working in the retail industry, including retail sales people, retail assistants, counter assistants, stockroom/warehouse assistants, visual merchandisers, cash point operators and managers in these roles.

The suite of qualifications are particularly suitable for those who need to:

  • understand the business of retail

  • understand customer service in the retail sector

  • understand how a retail business maintains health, safety and security on its premises

  • understand the retail selling process

  • understand how individuals and teams contribute to the effectiveness of a retail business

  • understand the control, handling and replenishment of stock in a retail business

  • understand the handling of customer payments in a retail business

  • work effectively in a retail team

  • keep stock at required levels in a retail environment

  • keep a retail unit secure

  • maintain health and safety in a retail environment.

Qualification Details



  • Overview
  • Units
  • Downloads
  • Funding
  • Bulletins

*Please note tariff prices are for UK only, please contact for pricing outside the UK