NOCN Level 2 Diploma in Customer Service

Qualification Number

601/4418/X

Total Qualification Time (TQT)

450

Credits

Minimum Age

Level

Level 2

Registration Start Date

1/9/2014

Registration End Date

31/7/2023

Certification End Date

31/7/2026

Current Tariff

£114.00

The NOCN Suite of Customer Service qualifications are designed to provide learners with the skills, knowledge and competences to operate successfully as customer service workers within a wide variety of industry contexts.

Title	Reference	Credit Value	Level
Bespoke Software	F/502/4396	3	Level 2
Buddy a colleague to develop their skills	M/506/1895	3	Level 2
Carry out customer service handovers	T/506/2157	3	Level 2
Carry out direct sales activities in a contact centre	L/503/0394	5	Level 2
Communicate verbally with customers	D/506/2119	3	Level 2
Communicate with customers in writing	T/506/2126	3	Level 2
Contribute to the organisation of an event	L/506/1869	3	Level 2
Deal with incidents through a contact centre	K/503/0421	7	Level 2
Deal with incoming telephone calls from customers	H/506/2154	3	Level 2
Deliver customer service	A/506/2130	5	Level 2
Deliver customer service to challenging customers	F/506/2159	3	Level 2
Deliver customer service whilst working on customers' premises	T/506/2143	4	Level 2
Develop customer relationships	Y/506/2149	3	Level 2
Develop working relationships with colleagues	R/506/1789		Level 2
Develop working relationships with colleagues	R/506/1789	3	Level 2
Employee rights and responsibilities	L/506/1905	2	Level 2
Exceed customer expectations	Y/506/2135	3	Level 2
Gather, analyse and interpret customer feedback	D/506/2170	5	Level 3
Handling objections and closing sales	M/502/8606	3	Level 2
Health and Safety Procedures in the Workplace	T/505/4673	2	Level 2
Make telephone calls to customers	K/506/2155	3	Level 2
Manage diary systems	L/506/1807	2	Level 2
Manage personal performance and development	L/506/1788	4	Level 2
Meeting customers' after sales needs	R/502/8601	3	Level 2
Negotiate in a business environment	H/506/1912	4	Level 3
Principles of customer service	J/506/2132	4	Level 2
Principles of equality and diversity in the workplace	J/506/1806	2	Level 2
Process information about customers	R/506/2134	3	Level 2
Processing sales orders	M/502/8587	2	Level 2
Promote additional products and/or services to customers	L/506/2133	2	Level 2
Provide post-transaction customer service	K/506/2978	5	Level 2
Provide reception services	H/506/1814	3	Level 2
Resolve customer service problems	A/506/2158	5	Level 2
Resolve customers' complaints	R/506/2151	4	Level 3
Support customer service improvements	T/506/2160	3	Level 2
Support customers through real-time online customer service	A/506/2161	3	Level 2
Support customers using self-service equipment	H/506/2977	3	Level 2
Understand customers	F/506/2131	2	Level 2
Understand employer organisations	A/506/1964	4	Level 2
Use social media to deliver customer service	J/506/2163	3	Level 2