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NOCN Level 3 Diploma in Customer Service

  • Overview
  • Units
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Qualification Overview

Qualification Number
601/4419/1
Total Qualification Time (TQT)
550
Credits
55
Minimum Age
16
Level
Level 3
Registration Start Date
1/9/2014
Registration End Date
31/7/2023
Certification End Date
31/7/2026
Current Tariff
£157.00
UCAS Points
8

The NOCN Suite of Customer Service qualifications are designed to provide learners with the skills, knowledge and competences to operate successfully as customer service workers within a wide variety of industry contexts.

Qualification Details

Units

Title Reference Credit Value Level
Bespoke Software J/502/4397 4 Level 3
Buddy a colleague to develop their skills M/506/1895 3 Level 2
Build and maintain effective customer relations R/506/2179 6 Level 2
Buyer behaviour in sales situations K/502/8622 3 Level 3
Champion customer service D/506/2153 4 Level 4
Collaborate with other departments M/506/1931 3 Level 3
Communicate verbally with customers D/506/2119 3 Level 2
Communicate with customers in writing T/506/2126 3 Level 2
Contribute to the organisation of an event L/506/1869 3 Level 2
Deliver customer service to challenging customers F/506/2159 3 Level 2
Deliver customer service whilst working on customers' premises T/506/2143 4 Level 2
Develop a social media strategy for customer service D/506/2962 5 Level 4
Develop customer relationships Y/506/2149 3 Level 2
Develop resources to support consistency of customer service delivery Y/506/2166 5 Level 3
Employee rights and responsibilities L/506/1905 2 Level 2
Exceed customer expectations Y/506/2135 3 Level 2
Gather, analyse and interpret customer feedback D/506/2170 5 Level 3
Lead direct sales activities in a contact centre team D/503/0397 4 Level 3
Manage a customer service award programme L/506/2181 4 Level 4
Manage diary systems L/506/1807 2 Level 2
Manage incidents referred to a contact centre K/503/0418 6 Level 3
Manage individuals' performance J/506/1921 4 Level 3
Manage personal and professional development T/506/2952 3 Level 3
Manage team performance A/506/1821 4 Level 3
Manage the use of technology to improve customer service Y/506/2183 4 Level 4
Monitor the quality of customer service interactions K/506/2172 5 Level 3
Negotiate in a business environment H/506/1912 4 Level 3
Negotiating, handling objections and closing sales F/502/8612 4 Level 3
Obtaining and analysing sales-related information R/502/8615 4 Level 3
Organise and deliver customer service L/506/2150 5 Level 3
Principles of business D/506/1942 10 Level 3
Processing sales orders M/502/8587 2 Level 2
Promote additional products and/or services to customers L/506/2133 2 Level 2
Promote equality, diversity and inclusion in the workplace T/506/1820 3 Level 3
Provide post-transaction customer service K/506/2978 5 Level 2
Provide reception services H/506/1814 3 Level 2
Resolve customers' complaints R/506/2151 4 Level 3
Resolve customers' problems K/506/2169 4 Level 3
Support customer service improvements T/506/2160 3 Level 2
Support customers through real-time online customer service A/506/2161 3 Level 2
Support customers using self-service equipment H/506/2977 3 Level 2
Understand customers and customer retention J/506/2910 4 Level 3
Understand the customer service environment Y/506/2152 5 Level 3
Use service partnerships to deliver customer service D/506/2167 3 Level 3
Use social media to deliver customer service J/506/2163 3 Level 2

Downloads

Downloads

QS - NOCN Level 3 Diploma in Customer Service Qualification

(0.7 MB)

Statement of Purpose

(0.45 MB)

NOCN Level 3 Diploma in Customer Service - Unit List

(0.22 MB)

Funding

Current Funding View Funding

Bulletins

Title Type Reference Date
Withdrawal of various qualifications Withdrawal B23-23 5/4/2023
  • Overview
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