This qualification will enable learners to identify personal learning or employment goals and develop transferable skills. This pathway covers sector-based skills, knowledge and behaviours, preparing learners for work in the Customer Service sector.
Min Credits : 13
Description: The learner must achieve 13 credits from the Mandatory Group.
Min Credits : 13
Description: The learner must achieve 13 credits from the units in this group.
| Title | Reference | Credit Value | Level |
|---|---|---|---|
| Customer Needs | K/650/2332 | 2 | Entry Level 3 |
| Dealing with Customer Queries or Requests | L/650/2333 | 2 | Entry Level 3 |
| Employability Skills | Y/650/0492 | 3 | Entry Level 3 |
| Introduction to Customer Service | M/650/2334 | 3 | Entry Level 3 |
| Preparation for Further Learning or Employment | R/650/0490 | 1 | Entry Level 3 |
| Preparing for an Interview | T/650/0491 | 2 | Entry Level 3 |
| Current Funding | View Funding |