The NOCN Level 2 Certificate in Customer Service helps learners understand customer needs and expectations. It develops communication and interpersonal skills to deliver good service and builds confidence in handling different customer situations.
Min Credits : 17
Description: The learner must achieve 17 credits from the Mandatory Group.
Min Credits : 17
Description: The learner must achieve 17 credits from the units in this group.
| Title | Reference | Credit Value | Level |
|---|---|---|---|
| Building and Maintaining Customer Relationships | M/651/8284 | 3 | Level 2 |
| Customer Reception and Support | L/651/8283 | 3 | Level 2 |
| Dealing with Customer Complaints and Issues | K/651/8282 | 5 | Level 2 |
| Fundamentals of Effective Customer Service | J/651/8281 | 4 | Level 2 |
| Social?Media Marketing?for Products and Services | H/651/8280 | 2 | Level 2 |
| Current Funding | View Funding |
| Title | Type | Reference | Date |
|---|---|---|---|
| NEW - NOCN Level 2 Certificate in Customer Service | New Approval | B25-149 | 30/10/2025 |