Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN Group will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 2).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing but we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 2).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Digital Productivity Skills

Our end-to-end Digital Productivity Skills qualifications are designed to provide individuals with key digital skills they need to improve productivity in the workplace using common software such as Microsoft Word or Excel.


Full online learning solution: We have developed a unique full online solution for these qualifications as the primary route for learning, which includes lessons, resources and practice tests through the Moodle online platform.

Classroom and blended learning: Available for college and training providers to design a classroom delivery or blended learning. Guided Learning Hours (GLH) are specified to support this route.

Nationwide test centres: The final qualifications are assessed by independent examination at test centres located nationwide.

Digital Skills Process




  • Learners benefit by receiving recognised qualifications and Microsoft Certification badges 
  • Employers gain digitally productive employees with MS Office and key digital skills 
  • Local economies grow their digital skilled workforce 
  • Improves skills levels and can generate social mobility for the workforce 
  • Enables SMEs to grow and increase competitive advantages 
  • Supports capital investment priorities in the local economy 
  • Supports learners into new employment


Alternatively, contact our Business Development Team to find out more.