Coronavirus update for customers

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Coronavirus update for customers

Operational Update on NOCN Group Qualifications and Services

NOCN Group offers a wide range of services including regulated qualifications, EPA for apprenticeships, Job Cards in construction, Access to HE Diplomas, bespoke accreditation and educational and skills support training.

You will find out more operational detail on the implications of COVID19 for each of these services, including advice for students and centres preparing for external assessments, through the following links:

Please note that NOCN will be following the guidance issued by the ESFA, IfATE, Ofqual, CCEA, QAA and Qualifications Wales, and will update our customers as things change.

If you have any concerns or would like to discuss the impact on your centre, apprentices or learners please contact us on or 0300 999 1177 (Option 1).

Working to support our valued customers

You will be aware of the various Government and World Health Organisation (WHO) announcements and official advice over COVID19.
The situation is unprecedented and has been continually changing. With colleges and schools now closed and the country in effect ‘locked down’, other than essential services, we will endeavour to continue to support you, your apprentices, learners and card applicants through this difficult period.

We support Ofqual’s statement that the most important principle is fairness to all learners and apprentices, not only for those being assessed now, but also for those assessed before COVID-19.

Centre Support

All our staff are working from home, so we are still offering front line support, through telephony, email and web chat as usual.
Certificates for regulated qualifications and cards are being issued to centres in the normal way.
We aim to provide as full a range of our services as possible, where these can be delivered remotely, and we can use remote or recorded assessment methods, whilst maintaining the integrity of the assessment.
All face-to-face appointments for approval visits, External Quality Assurers, and external assessments have been suspended until training centres reopen and normal business resumes.
We are providing digital on-line support, including offering WebEx interviews, developing online invigilated exams in place of physical papers, and digital content support.

Please contact us to discuss how best we can support you on or 0300 999 1177 (Option 1).

Best wishes from all at NOCN to you our valued customers. We hope you all remain safe and well.

Graham Hasting-Evans, Group Managing Director

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Digital Skills Qualifications

The NOCN Digital Skills Qualifications at Level 1 and Level 2 offer learners the opportunity to develop their skills and knowledge in using the tools, applications and functionality of digital devices.

Entry Level Award in Digital Basics (Entry 2)

Ideal for learners with no experience of using digital technology. This qualification has a single unit designed to cover fundamental activities, including:

  • Turn on a device (including entering and updating any account information safely, such as a password)
  • Use the available controls on a device (such as a mouse and keyboard for a computer, or touchscreen on a smartphone or tablet)
  • Make use of accessibility tools (including assistive technology) to make devices easier to use (such as changing display settings to make content easier to read)
  • Interact with the home screen on a device
  • Connect to the internet (including Wi-Fi) safely and securely;
  • Open and access applications on a device
  • Use a device to communicate

This qualification replaces the NOCN Entry Level Award in Online Basics (E3).

Level 1 and Level 2 Digital Skills qualifications

The Digital Skills qualifications at L1/L2 will allow learners and centres to tailor the learning experience. Each qualification has optional units which can be combined to form a specific learning programme.

These qualifications replace the existing suite of IT User Skills qualifications at Level 1 & Level 2.


Alternatively, contact our Business Development Team to find out more.

Call: 0300 999 1177