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Resolve Customer Service Problems in Construction

Reference
A/600/6795
Level
Level 3
Credit Value
13
Guided Learning Hours
50
 
Aim
The aim of this unit is to illustrate the skills, knowledge and understanding required to confirm competence in resolving customer service problems in the workplace within the hire and rental sector of industry.


Assessment guidance and/or requirements
This unit must be assessed in a work environment, in accordance with the ConstructionSkills‘ Consolidated Assessment Strategy for Construction and the Built Environment.
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.
Workplace evidence of skills cannot be simulated.

Qualifications offering this unit

Reference Title Sector Level