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Support Customer Service Improvements

Reference
A/601/1530
Level
Level 2
Credit Value
5
Guided Learning Hours
33
 
Aim
The aim of this unit is to illustrate the skills, knowledge and understanding required to confirm competence in processing information about customers in the workplace within the hire and rental sector of industry.


Assessment guidance and/or requirements
This unit must be assessed in a work environment, in accordance with the ConstructionSkills‘ Consolidated Assessment Strategy for Construction and the Built Environment.
Assessors for this unit must have verifiable, current industry experience and a sufficient depth of relevant occupational expertise and knowledge, and must use a combination of assessment methods as defined in the Consolidated Assessment Strategy.
Workplace evidence of skills cannot be simulated.

Qualifications offering this unit

Reference Title Sector Level